Shipping & Delivery

Your order will be dispatched as soon as possible once all stock is available and the payment has authorised. If your shipping confirmation email is sent before 11.30am CST Mon-Fri, the parcel will leave our warehouse the same day. If the email is sent after this time (or at any time on a US public holiday), your items will leave on our next working day. Working days are Monday to Friday (except public holidays). Please note during peak periods we may take up to 2 working days to ship.

If part of your order isn’t in stock, we’ll ship what we can straight away. If items belong to a matching set, we’ll hold the matching items so we can send the complete set together.

If we need to split your order, you’ll only be charged once for delivery (and any gift box, if you’ve chosen it). However if you’ve asked for the order to be split, you’ll need to pay postage/gift boxing on each shipment.

We ship to most countries, with a few exceptions. You can see if your country is listed at the checkout, or when entering a new address in the address book section of your account.

Deliveries to APO AND FPO addresses will usually arrive at the US APO/FPO mail facility within our usual delivery schedules above, but onward delivery times from there will vary depending on the final destination.

Express delivery isn’t available to PO boxes. If using a company address for Saturday delivery, please check that the business does take deliveries on Saturdays, otherwise mail will be held at the local delivery office and it won’t be possible to collect it until Monday.

Some services may need a signature on delivery. Our warehouse may choose to upgrade any order to a signed for service (at no additional cost to you).

We’ll do everything we can to make sure your order arrives on time, but please allow for anything which might affect deliveries to your area (such as extreme weather, or disruption to postal services or airlines, for example). We cannot accept liability for any losses or other expenses caused by delays which are outside our control. Please be advised that orders that have not been received cannot be investigated once they are over 45 days from the expected delivery date.

Any additional delivery instructions in the address are added at your own risk; unfortunately we cannot guarantee that the delivery person will follow them.

Standard mail * (not a trackable service) – $9.99

US: 2-4 business days from shipping

Australia, India, Italy, New Zealand, Taiwan: up to 20 business days* from shipping

Israel: up to 60 business days from shipping

Rest of the world: 7-10 business days* from shipping

Express ** – $19.00

1-5 business days* (signature required)

** DHL worldwide, or Royal Mail in the UK. Express delivery not available to PO boxes, APO/FPO addresses, or to certain countries

Orders may be subject to import customs, duty & taxes in the destination country.

Orders shipped to remote areas of any country may take longer to ship as agencies may be used for some isolated areas.

APO/FPO DELIVERY

To make sure your order to an APO or FPO address arrives safely & the correct shipping rate is applied, please complete the delivery details at checkout as follows:

• Title: the rank & service no. of the recipient
• First name / Last name: the full name of the recipient
• Country: always select US
• Address: include the company, regiment or unit, location and country
• City: Enter ‘APO’ or ‘FPO’
• State:
  • If the recipient is stationed in Africa / Europe / Canada / Middle East, select ‘Armed Forces Europe’
  • If the recipient is stationed in the Americas, select ‘Armed Forces Americas’
  • If the recipient is stationed in Asia / Pacific, select ‘Armed Forces Pacific’